Successful customer recovery thanks to expanded e-mobility offering

e-mobilio customer reference Ostermaier fleet electrification

+100.000€

Additional sales through new business areas with commercial customers

-30%

Consultation time for the electrification of commercial customers

The situation

Ostermeier car dealership must expand its range of solutions in the field of electromobility

In 2020, Markus Purucker, sales consultant for large and commercial customers at Autohaus Ostermaier, was faced with the challenge of electrifying the fleet and location of an important customer. While Ostermaier focused on selling suitable electric vehicles, there was a lack of comprehensive advice on charging infrastructure and billing. The customer therefore opted for a regional competitor with a comprehensive offering.

Based on this experience, Autohaus Ostermaier is looking for ways to expand its range of services and offer customers comprehensive advice.

The challenge

The high pressure from competitors requires holistic advice

Autohaus Ostermaier wants to hold its own against competitors and offer its customers comprehensive solutions for the electrification of their fleet and location.

This entails several challenges:

Offering holistic solutions: Customers expect not only suitable electric vehicles, but also individualized advice on charging infrastructure, location analyses, billing systems and onboarding solutions for employees. This requires not only comprehensive specialist knowledge, but also an entire ecosystem of e-mobility offerings.
Competitive differentiation: In a market in which many car dealerships act as full-service providers, Ostermaier wants to position itself as a leading partner for electromobility.
Time and resource management: Providing individual advice on complex topics is time-consuming and can exceed the capacity of a single salesperson.
Regaining trust: After losing an essential customer, it is particularly important for Mr. Purucker to retain customers in the long term.

Our solution

The e-Retail Solutions for the electrification of commercial customers

Thanks to e-mobilio's consulting and service solutions, Autohaus Ostermaier can position itself as a competence center for electromobility and thus fully support its commercial customers with electrification:

Expansion of the range of solutions in the field of electromobility
Thanks to e-mobilio, Ostermaier now offers a comprehensive range of services - from fleet analyses with Fleet2E and the electrification of the site with Charge4Business to the reimbursement of all charging processes with the e-billing system and a self-service solution for company car drivers, the e-employee portal.
Knowledge advantage over competitors
In close cooperation with e-mobilio, Ostermaier can now provide its customers with sound and comprehensive advice on all aspects of electromobility.
Increased efficiency
Digital tools such as the e-employee portal automate many consulting processes, which saves time and frees up time for strategic tasks.

Gaining trust

With its expanded range of services, Ostermaier stands out from the competition and strengthens its position as an attractive partner for fleet customers, who now receive all solutions from a single source.

„Working with e-mobilio has enabled me to offer my customers real added value. I can now offer them comprehensive advice on all aspects of electromobility. Winning back my important customer shows that we are on the right track together.“

Markus Purucker

Sales consultant for large and commercial customers, Autohaus Ostermaier

Accomplishments

Higher EV sales and successful customer recovery

Thanks to the comprehensive range of solutions offered by e-Fleet Solutions, Autohaus Ostermaier is a top contact for companies in the field of fleet electrification and is thus able to significantly increase its turnover:

New business areas in the large and commercial customer segment
Six-figure additional turnover thanks to the expansion of the range of solutions in the field of electromobility
Significant increase in EV sales
Pioneering role for electromobility in the region
High time savings in consulting
Improved customer loyalty and (re)acquisition

Efficient solutions for greater customer satisfaction

Becoming a pioneer in the region with future-proof charging infrastructure