Top advice and attractive conditions for wallbox buyers

e-mobilio customer reference ADAC e-purchase advisor

e-mobilio supports ADAC SE in setting up and operating a wallbox store. This includes charging and installation solutions tailored to individual needs at attractive conditions.

+ 200.000

customer consultations in 9 months

73%

of users use the Wallbox Assistant

The situation

Construction, operation and optimization of a wallbox store

With over 20 million members, ADAC is the largest automobile club in Europe. ADAC wants to offer its members an attractive and comprehensive portfolio of charging solutions and installation services.

An online store and a corresponding portfolio of products and services will be marketed to both members and non-members.

The challenge

Customer requirements demand a high level of consulting

Private charging stations require a high level of consultation in order to identify the optimal solution for the customer. This broad spectrum of customer requirements is to be covered with a reduced product portfolio.

The products and services are to be offered at the best possible conditions and with additional ADAC member discounts.

Our solution

Integration of the e-mobilio e-purchase advisor and the e-mobilio installation services

With the e-mobilio e-purchase advisor and the integrated wallbox assistant, ADAC customers receive comprehensive advice based on their individual needs and a personalized recommendation from a portfolio of charging solutions.

Through continuous portfolio optimization and performance adjustment, the attractiveness of the services is constantly realigned to the market.

At the customer's request, an individual installation offer is prepared on the basis of an on-site inspection or a video call.

„With e-mobilio, we have an expert partner for the sale of charging solutions at our side who impresses us with their expertise and proactive approach. The agile further development of the e-purchasing advisor and the continuous optimization of the range of services contribute significantly to our ability to offer our customers attractive solutions. e-mobilio also offers excellent customer service and, with the Wallbox Assistant, an outstanding advisory service.“

Sascha Coccorullo

Head of Strategy & New Business, ADAC SE

Accomplishments

Optimal customer advice and increased sales

Since the start of the cooperation between ADAC SE and e-mobilio, the ADAC e-charge home wallbox store has advised over 200,000 customers on charging options within 9 months on the basis of the e-mobilio e-purchasing advisor.

Through agile adjustments to the scope of services and products, the range of services has been continuously expanded and adapted to new customer needs.

This is reflected in steadily rising sales figures and conversion rates. The low return rate and low customer support costs confirm the effectiveness of the Wallbox Assistant's advisory service.

Simple integration, automated processes

Sustainable charging solutions at top conditions