
Top advice and attractive conditions for wallbox buyers
e-mobilio supports ADAC SE in setting up and operating a wallbox store. This includes charging and installation solutions tailored to individual needs at attractive conditions.
customer consultations in 9 months
of users use the Wallbox Assistant
The situation
Construction, operation and optimization of a wallbox store
With over 20 million members, ADAC is the largest automobile club in Europe. ADAC wants to offer its members an attractive and comprehensive portfolio of charging solutions and installation services.
An online store and a corresponding portfolio of products and services will be marketed to both members and non-members.
The challenge
Customer requirements demand a high level of consulting
The products and services are to be offered at the best possible conditions and with additional ADAC member discounts.
Our solution
Integration of the e-mobilio e-purchase advisor and the e-mobilio installation services
With the e-mobilio e-purchase advisor and the integrated wallbox assistant, ADAC customers receive comprehensive advice based on their individual needs and a personalized recommendation from a portfolio of charging solutions.
Through continuous portfolio optimization and performance adjustment, the attractiveness of the services is constantly realigned to the market.
At the customer's request, an individual installation offer is prepared on the basis of an on-site inspection or a video call.


Accomplishments
Optimal customer advice and increased sales
Since the start of the cooperation between ADAC SE and e-mobilio, the ADAC e-charge home wallbox store has advised over 200,000 customers on charging options within 9 months on the basis of the e-mobilio e-purchasing advisor.
Through agile adjustments to the scope of services and products, the range of services has been continuously expanded and adapted to new customer needs.
This is reflected in steadily rising sales figures and conversion rates. The low return rate and low customer support costs confirm the effectiveness of the Wallbox Assistant's advisory service.