With over 20 million members, the ADAC is the largest automobile club in Europe. ADAC would like to offer its members an attractive and comprehensive portfolio of charging solutions and installation services.

An online shop and a corresponding portfolio of products and services are to be offered to both members and non-members.

With the e-mobilio e-purchase advisor and the integrated wallbox assistant, ADAC customers receive comprehensive advice based on their individual needs and a personalised recommendation from a portfolio of charging solutions.

The attractiveness of the services is constantly realigned to the market through continuous portfolio optimisation and performance adjustment.

At the customer's request, a customised installation offer is provided based on an on-site assessment of the conditions or by video call.

Since the start of the cooperation between ADAC SE and e-mobilio, the ADAC e-charge home wallbox shop has advised over 200,000 customers on charging options within 9 months on the basis of the e-mobilio e-purchase advisor.

Agile adjustments to the scope of services and products have enabled the range of services to be continuously expanded and adapted to new customer needs.

This is reflected in steadily rising sales figures and conversion rates. The low return rate and the low effort required for customer support confirm the effectiveness of the wallbox assistant's advisory performance.