ADAC SE & e‑mobilio:
Top advice and attractive conditions for wallbox buyers



e-mobilio supports ADAC SE in setting up and operating a wallbox shop. This includes charging and installation solutions tailored to individual requirements at attractive conditions.




+200.000


customer consultations
in 9 months


73%


of the customers
use the wallbox assistant


Situation

Situation: Development, operation and optimisation of a wallbox shop

With over 20 million members, the ADAC is the largest automobile club in Europe. ADAC would like to offer its members an attractive and comprehensive portfolio of charging solutions and installation services.

An online shop and a corresponding portfolio of products and services are to be offered to both members and non-members.


Challenge

Challenge: Customer needs require a high level of consultation

Private charging stations require a high level of consultation in order to identify the optimum solution for the customer. This broad spectrum of customer requirements is to be covered with a reduced product portfolio.

The products and services are to be offered at the best possible conditions and with additional ADAC member discounts.


Our solution

Our solution: Integration of the e-mobilio e-purchase advisor and the e-mobilio installation services

With the e-mobilio e-purchase advisor and the integrated wallbox assistant, ADAC customers receive comprehensive advice based on their individual needs and a personalised recommendation from a portfolio of charging solutions.

The attractiveness of the services is constantly realigned to the market through continuous portfolio optimisation and performance adjustment.

At the customer's request, a customised installation offer is provided based on an on-site assessment of the conditions or by video call.



„With e-mobilio, we have an experienced partner for the selling of charging solutions at our side who impresses us with their expertise and proactive approach. The agile further development of the e-purchase advisor and the continuous optimisation of the range of services contribute significantly to our ability to offer our customers attractive solutions. e-mobilio also offers excellent customer service and, with the wallbox assistant, an outstanding advisory service.“


Sascha Coccorullo, Director Strategy, New Business Development & Research, ADAC SE


Success

Success: Optimised customer advice and increased sales

Since the start of the cooperation between ADAC SE and e-mobilio, the ADAC e-charge home wallbox shop has advised over 200,000 customers on charging options within 9 months on the basis of the e-mobilio e-purchase advisor.

Agile adjustments to the scope of services and products have enabled the range of services to be continuously expanded and adapted to new customer needs.

This is reflected in steadily rising sales figures and conversion rates. The low return rate and the low effort required for customer support confirm the effectiveness of the wallbox assistant's advisory performance.



Would you also like to provide your customers with comprehensive advice when purchasing a wallbox and offer them suitable charging solutions and their installation at attractive prices?


We look forward to supporting you with your project. Arrange an appointment with one of our colleagues today.





Leider verwendest du einen inkompatiblen Browser

Wir nutzen auf unserer Seite Features, die dein Browser leider nicht unterstützt.

Wie wär's mit einem Update auf einen modernen Browser?